OUR PROMISE & checklist

The safety of our community has always been our top priority, and we’re even more focused on it now. To set the tone for our industry, we’ve made changes to how we operate—all designed to keep our riders, staff, and instructors safe. Here are all the changes you can expect: 

Our Heightened Deep-Cleaning Process

• Top-grade disinfectant & more frequent cleaning. 

  Staff will use a disinfectant proven to kill viruses like COVID-19 in all common areas before and after check-ins—with heightened attention to bikes, weights, and all high-touch surfaces after every class. We’ll also be cleaning the studio from top to bottom twice as often per week.

• Disinfecting high-touch surfaces. 

  After every class, we’ll disinfect doorknobs, handles, rails, light switches, sanitizing stations, lockers, bathrooms, sinks, toilets, benches, locker keys, the front desk, keyboards, computers, phones, and instructor equipment.

• All bikes disinfected. 

  After every class, every bike in the studio will be thoroughly disinfected—even if not in use.

• Staff face masks & gloves. 

  Staff will be required to wear face masks and gloves during their shift. After deep cleaning, they’ll wash their hands before refreshing gloves and masks as needed.

• Upgraded air filtration system. 

  The new filters scrub the air with PECO air-purification tech, which satisfies FDA performance criteria for use in helping to destroy the COVID-19 virus.

• Top-grade disinfectant, with the electrostatic distribution. 

  The new disinfectant allows us to spray more evenly, gets hard-to-reach crevices, clings to every surface it coats, and is proven to kill viruses like COVID-19. Staff will use this on surfaces in all common areas before and after check-ins, with special attention to bikes, weights, and all high-touch surfaces after every class.

Before You Ride

• Staff health check. 

  Every staff and instructor will undergo a symptom screening before their shift.  When necessary, we'll follow our elevated temperature protocol. 

• Rider health check. 

  Where mandated by local or state governments, we’ll check the temperature of riders as they enter the studio.

• Health Declarations. 

  Before coming into the studio, you must sign a Health Declaration stating that you agree to the health and safety parameters put in place by our governments. You’ll be able to do this in your app before checking in. If booking multiple bikes, every rider must sign a Health Declaration. To make this process easier, we encourage all riders to book their bike with their own account.

• High-touch amenities. 

  To limit hand-to-hand contact, we’re removing gum, razors, q-tips, and complimentary phone charging. Hair ties and individually-wrapped earplugs will be behind the desk, available upon request.

• Staff hospitality and safety. 

  Your studio staff is here to help, from a safe distance. We’ve put a protocol in place that limits staff from leaving the front desk, aside from studio cleaning. When absolutely necessary, staff will (safely) assist riders with bikes or lockers.

• Touchless hand sanitizer

  Motion-activated stations will dispense sanitizer with a higher alcohol concentration. We’ll have one station at the lobby entrance, and one by the studio door. In the meantime, we’ll have hand sanitizer available in the studio as usual.